Driver Frequently asked questions
- 01
A valid driving license
Valid vehicle insurance sticker (comprehensive is recommended, however, 3rd party is accepted)
Road worthiness Sticker
Driver profile photo
- 02
Please allow up to 5 business days after submitting your documents for approval. Our team will be checking your documents to ensure they are acceptable. If 5 business days has passed and you are still unable to go online, please contact us.
- 03
Yes.
Your vehicle must-haves
Model year 2000 or newer
4-door car
Good condition with no cosmetic damage
Your paperwork
Valid 3rd party vehicle insurance sticker (Commercial comprehensive insurance is recommended)
Road worthiness sticker
Supa +
Most newer cars qualify to drive with Supa+
Additional requirements
4-door sedan but hatchbacks are accepted
Working windows and air conditioning
No full-sized vans or trucks
- 04
Driver documents can be rejected if your face is not properly visible, e.g., wearing sunglasses or a hat. Other documents can be rejected for illegibility/blurriness. If you are unsure why your document was rejected, please contact us via contactus@go-supa.com or connect with us via live chat through the driver app or on our website ww.go-supa.com.
- 05
As a Go-Supa driver, the choice is yours. We do not impose any working ours. You’re your own boss!
- 06
To be a driver on our platform you must be 21 years and older.
- 07
NO! Go-Supa does not condone other personnel in your car apart from the rider and personnel of the rider. We take these reports very seriously and it can result in suspension or deactivation from our platform. Please see our Driver Guidelines outlined here.
- 08
Please do not argue with the passenger about the fare. If you think your fare is incorrect, collect the fare displayed on the screen and contact us.
- 09
Feedback is valuable to our platform. We are constantly monitoring feedback on our riders in order to provide you with the best service. Feel free to rate your rider accordingly and/or contact us about a particular rider.
- 10
In the event a rider left something behind, take a picture upon discovery and contact us. We will help you connect with the rider so that the two of you can arrange a mutually convenient time and place for a return. In the next 48 hours, the rider may reach out to you directly to recover the lost item.
In the meantime, please keep the item safe.
- 11
You can contact us via:
Chat support in the Go-Supa Drive App or on our website www.go-supa.com
- 12
We are committed to the safety of everyone using Go-Supa. If you have been involved in an accident, please follow these steps:
Check that all parties involved are safe.
Notify police and paramedics if necessary
Contact Us
- 13
NO WORRIES!! Go-Supa does not take any commissions. WHAT YOU MAKE IS ALL YOURS!!
You only pay a subscription fee to access the service.